Location mismatch Cold-chain distribution
Delivery stop mismatch on cold-chain runs
Polar Ice Cream · Cold-chain distribution
28 refrigerated vans
ডিলার স্টপ মিলছিল না — বিট প্ল্যান ও GPS স্টপ প্রুফ।
Cold-chain drops need punctual proof — mismatched stops risk product and revenue.
We bill only stops the van actually made — cold-chain disputes dropped sharply.
Polar Ice Cream
The challenge
Refrigerated vans served dealers on fixed beat plans. Sales invoiced from driver order book. Some stops were billed without verifiable arrival. Door-open time and temperature disputes followed when stock melted or returned.
What went wrong
- Billed outlet codes with no GPS stop within 200 m
- Extended door-open events at non-customer locations
- Returns blamed on “late delivery” without timeline
- Beat plan changed verbally — system still showed old route
Before VMS
Sales booked from driver order book. Verbal beat changes.
After Autonemo
Stop sequence, duration, and temp log on trip record.
How it was investigated
Beat plan digitised in trip template. Each outlet geofenced. Stop duration and sequence compared to invoice lines. Temperature sensor feed logged where hardware existed.
Rollout timeline
- Plan
Beat template digitised; outlets geofenced.
- Ops
Invoice lines from confirmed stops only.
- Control
Route deviation alert to depot.
Solution with Autonemo VMS Pro
- Planned stop list with geofence arrival proof
- Invoice generation from confirmed stops only
- Route deviation alert to depot controller
- Optional temperature log on trip record
Technology used
VMS modules
Outcomes
- Stop-invoice mismatch caught before day-end close
- Returns investigation used shared trip timeline
- Controllers rerouted late vans from live board
